Notable quotes about customers: Difference between revisions

| text = Make a customer, not a sale.<ref>{{cite news |title=640 WaysEye-Opening toCustomer Build a Customer-CentricService CultureQuotes |url=https://hbrwww.orgforbes.com/sites/2018ekaterinawalter/102014/6-ways-to03/04/40-buildeye-aopening-customer-centricservice-culturequotes/ |work=Harvard Business ReviewForbes |date=20182014-1003-0204 |access-date=20232025-1012-2724 |author=Denise LeeEkaterina YohnWalter}}</ref>

| text = If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.<ref>{{cite newsweb |title=Customer Experience Is The ManFuture BehindOf Amazon.comMarketing |url=https://www.businessweekforbes.com/1999sites/99_22danielnewman/2015/10/13/customer-experience-is-the-future-of-marketing/b3631001.htm |workwebsite=BusinessWeekForbes |publisher=Forbes Media |access-date=19992025-0512-3124 |access-date=20232015-10-2713 |author=Daniel Newman}}</ref>