Notable quotes about customers: Difference between revisions
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== Empowering the organization ==
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| image = jeff-bezos.jpg
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| text = If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.<ref>{{cite book |last=Brandt |first=Richard L. |title=One Click: Jeff Bezos and the Rise of Amazon.com |publisher=Portfolio |date=2011 |isbn=978-1591843757 |page=89}}</ref>
| author = {{Jeff Bezos/attribution}}
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== Mastering the experience ==
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| text = Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important.' Not only will you succeed in sales, you will succeed in life.<ref>{{cite book |last=Ash |first=Mary Kay |title=The Mary Kay Way: Timeless Principles from America's Greatest Woman Entrepreneur |publisher=John Wiley & Sons |date=2008 |isbn=978-0470379950 |chapter=Chapter 1: Make Me Feel Important}}</ref>
| author = Mary Kay Ash, Founder of Mary Kay Cosmetics {{Mary Kay Ash/attribution}}
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