Notable quotes about customers: Difference between revisions
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| text = There is only one valid definition of business purpose: to create a customer.<ref>{{cite book |last=Drucker |first=Peter F. |title=The Practice of Management |publisher=Harper & Row |orig-date=1954 |date=2006 |isbn=978-0060878979 |pages=37}}</ref>
| author = {{Peter Drucker/attribution}}
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| text = The single most important thing to remember about any enterprise is that results exist only on the outside. The result of a business is a satisfied customer. The result of a hospital is a healed patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise, there are only costs.<ref>{{cite book |last=Drucker |first=Peter F. |title=Management |publisher=Harper Business |date=2008 |isbn=978-0061252662 |pages=16 |chapter=1}}</ref>
| author = {{Peter Drucker/attribution}}
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