Notable quotes about customers: Difference between revisions
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| text = We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.<ref>{{cite news |title=From Bill Gates to Jeff Bezos: Thoughts on consumers |url=https://www.forbesindia.com/article/thoughts/from-bill-gates-to-jeff-bezos-thoughts-on-consumers/75589/1 |work=Forbes India |date=2022-04-22 |access-date=2025-12-19 |author=Forbes India Staff}}</ref>
| author = Jeff Bezos, Founder of Amazon {{Jeff Bezos/attribution}}
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| text = If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.<ref>{{cite news |last=Anders |first=George |title=Relentless.com |url=https://www.wsj.com/articles/SB94322434193566141 |work=The Wall Street Journal |date=1999-11-22 |access-date=2025-12-19}}</ref>
| author = Jeff Bezos, Founder of Amazon {{Jeff Bezos/attribution}}
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| text = The best advertising is done by satisfied customers.<ref>{{cite book |last=Kotler |first=Philip |title=Marketing Management: Millennium Edition |publisher=Prentice Hall |date=2000 |isbn=978-0130122155}}</ref>
| author = Philip Kotler, Professor of International Marketing {{Philip Kotler/attribution}}
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| text = Make a customer, not a sale.<ref>{{cite web |title=Top Customer Service Quotes: 10 Thoughts Every Business Can Live By |url=https://www.vonage.com/resources/articles/top-customer-service-quotes-10-thoughts-every-business-live-by/ |website=Vonage |author=Vonage Editorial |date=October 27, 2022 |access-date=December 19, 2025}}</ref>
| author = Katherine Barchetti, Founder of K. Barchetti Shops {{Katherine Barchetti/attribution}}
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| text = Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for.<ref>{{cite book |last=Drucker |first=Peter F. |title=Innovation and Entrepreneurship: Practice and Principles |publisher=Harper & Row |date=1985 |isbn=9780060913601 |pages=228 |chapter=The Emergence of the Entrepreneurial Economy}}</ref>
| author = Peter Drucker, Management Consultant and Author {{Peter Drucker/attribution}}
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| text = They may forget what you said — but they will never forget how you made them feel.<ref>{{cite book |last=Evans |first=Richard L. |title=Richard L. Evans' Quote Book |publisher=Publishers Press |date=1971 |pages=244}}</ref>
| author = Carl W. Buehner, American Politician and LDS General Authority {{Carl W. Buehner/attribution}}
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| text = The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.<ref>{{cite web |title=2011 Letter to Shareholders |url=https://www.aboutamazon.com/news/company-news/2011-letter-to-shareholders |website=About Amazon |publisher=Amazon.com, Inc. |access-date=December 19, 2025 |date=April 11, 2012 |author=Jeff Bezos}}</ref>
| author = Jeff Bezos, Founder and Executive Chairman {{Jeff Bezos/attribution}}
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| text = Excellent customer service is the number one job in any company. It is the personality of the company and the reason customers come back. Without customers, there is no company.<ref>{{cite web |title=20 Great Customer Experience Quotes |url=https://www.customerthermometer.com/customer-experience/20-great-customer-experience-quotes/ |website=Customer Thermometer |access-date=December 19, 2025 |date=August 19, 2019 |author=Customer Thermometer Team}}</ref>
| author = Connie Elder, Founder and CEO of PEAK 10 SKIN {{Connie Elder/attribution}}
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