Revision as of 23:49, 18 December 2025 view source Wikilah admin (talk \| contribs) Bureaucrats, Interface administrators, Administrators 6,658 edits Created page with "{{Insert quote panel \| image = jeff-bezos.jpg \| {{Quote\|text=The biggest needle movers will be things that customers don’t know to ask for. We must invent on their behalf.<ref>{{cite web \|title=2018 Letter to Shareholders \|url=https://www.aboutamazon.eu/news/company-news/2018-letter-to-shareholders \|website=About Amazon Europe \|publisher=Amazon \|access-date=18 December 2025 \|date=11 April 2019 \|author=Jeff Bezos}}{{cite web \|title=Jeff Bezos just sent his annual letter..."		Revision as of 00:12, 19 December 2025 view source Wikilah admin (talk \| contribs) Bureaucrats, Interface administrators, Administrators 6,658 edits No edit summary Newer edit →
Line 1: {{Insert quote panel \| image = jeff-bezos.jpg \| {{Quote\|text=The biggest needle movers will be things that customers don’t know to ask for. We must invent on their behalf.<ref>{{cite web \|title=2018 Letter to Shareholders \|url=https://www.aboutamazon.eu/news/company-news/2018-letter-to-shareholders \|website=About Amazon Europe \|publisher=Amazon \|access-date=18 December 2025 \|date=11 April 2019 \|author=Jeff Bezos}}{{cite web \|title=Jeff Bezos just sent his annual letter to Amazon shareholders — read it here \|url=https://www.businessinsider.com/amazon-ceo-jeff-bezos-2018-letter-to-shareholders-2019-4 \|website=Business Insider \|publisher=Insider Inc. \|access-date=18 December 2025 \|date=11 April 2019 \|author=Ben Gilbert}}</ref>\|author={{Jeff Bezos/attribution}}}}}} {{Section separator}} {{Insert quote panel \| image = steve-jobs.jpg \| {{Quote\|text=You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure out where you're going to try to sell it.<ref>{{cite web \|title=Steve Jobs: Apple WWDC 1997 Closing Keynote \|url=https://www.youtube.com/watch?v=FF-tKLISfPE \|website=YouTube \|publisher=Apple Inc. \|access-date=18 December 2025 \|date=13 May 1997 \|author=Steve Jobs}}</ref>\|author=Steve Jobs, Co-founder of Apple {{Steve Jobs/attribution}}}}}} {{Section separator}} {{Insert quote panel \| image = bill-gates.jpg \| {{Quote\|text=Your most unhappy customers are your greatest source of learning.<ref>{{cite book \|last=Gates \|first=Bill \|title=Business @ the Speed of Thought: Using a Digital Nervous System \|publisher=Warner Books \|date=1999 \|isbn=978-0446525688 \|pages=5}}</ref>\|author=Bill Gates, Founder of Microsoft {{Bill Gates/attribution}}}}}} {{Section separator}} {{Insert quote panel \| image = peter-drucker.jpg \| {{Quote\|text=There is only one valid definition of business purpose: to create a customer.<ref>{{cite book \|last=Drucker \|first=Peter F. \|title=The Practice of Management \|publisher=Harper & Row \|date=1954 \|isbn=978-0060878979 \|pages=37}}</ref>\|author=Peter Drucker, Management Consultant {{Peter Drucker/attribution}}}}}} {{Section separator}} {{Insert quote panel \| image = howard-schultz.jpg \| {{Quote\|text=It also involves romancing the customer and romancing all the senses in the store experience.<ref>{{cite book \|last=Schultz \|first=Howard \|title=Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time \|publisher=Hyperion \|date=1997 \|isbn=978-0786883561 \|pages=250}}</ref>\|author=Howard Schultz, CEO of Starbucks {{Howard Schultz/attribution}}}}}} {{Section separator}} {{Insert quote panel \| image = satya-nadella.jpg \| {{Quote\|text=We needed to build deeper empathy for our customers and their unarticulated and unmet needs.<ref>{{cite book \|last=Nadella \|first=Satya \|title=Hit Refresh: The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone \|publisher=HarperCollins \|date=2017 \|isbn=978-0062652508 \|pages=141}}</ref>\|author=Satya Nadella, CEO of Microsoft {{Satya Nadella/attribution}}}}}} {{Section separator}} {{Insert quote panel \| image = jack-ma.jpg \| {{Quote\|text=Customers first, employees second, and shareholders third.<ref>{{cite web \|title=Registration Statement (Form F-1): Alibaba Group Holding Limited \|url=https://www.sec.gov/Archives/edgar/data/1577552/000119312514184994/d709111df1.htm \|website=SEC.gov \|publisher=U.S. Securities and Exchange Commission \|access-date=18 December 2025 \|date=6 May 2014 \|author=Jack Ma}}</ref>\|author=Jack Ma, Founder of Alibaba {{Jack Ma/attribution}}}}}} {{Section separator}} {{Insert quote panel \| image = warren-buffett.jpg \| {{Quote\|text=If we are delighting customers, eliminating unnecessary costs and improving our products and services, we gain strength.<ref>{{cite web \|title=2005 Letter to Shareholders \|url=https://www.berkshirehathaway.com/letters/2005ltr.pdf \|website=BerkshireHathaway.com \|publisher=Berkshire Hathaway Inc. \|access-date=18 December 2025 \|date=28 February 2006 \|author=Warren Buffett}}</ref>\|author=Warren Buffett, CEO of Berkshire Hathaway {{Warren Buffett/attribution}}}}}} {{Section separator}} {{Insert quote panel \| image = herb-kelleher.jpg \| {{Quote\|text=The customer is sometimes wrong. We don't carry those sorts of customers. We write to them and say "Fly somebody else."<ref>{{cite book \|last=Freiberg \|first=Kevin \|title=Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success \|publisher=Bard Press \|date=1996 \|isbn=978-1885167187 \|pages=269–270}}</ref>\|author=Herb Kelleher, Co-founder of Southwest Airlines {{Herb Kelleher/attribution}}}}}} {{Section separator}} {{Insert quote panel \| image = indra-nooyi.jpg \| {{Quote\|text=Performance with purpose is what I'd like PepsiCo to stand for.<ref>{{cite news \|title=Indra Nooyi on PepsiCo's Future \|url=https://www.bloomberg.com/news/articles/2010-07-29/performance-with-purpose \|work=Bloomberg News \|date=29 July 2010 \|access-date=18 December 2025 \|author=Indra Nooyi}}</ref>\|author=Indra Nooyi, CEO of PepsiCo {{Indra Nooyi/attribution}}}}}} {{Section separator}}

Notable quotes about customers: Difference between revisions