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| We need to shift our business model from when I started 100% paying claims to... 2030 or Beyond... making the claims payment the exception while helping people to live a better life.<ref name="InsuranceEurope2023">{{cite AV media|url=http://www.youtube.com/watch?v=suEfxEP6E4w|title=13th International Conference: Keynote speech Thomas Buberl|publisher=InsuranceEurope|date=June 2023}}</ref>
| If you make a big plan about your career, I can assure you it will not plan out like this... You need to capture the opportunities and the challenges as you go along.
| If you can avoid a claim rather than to play a claim correctly that is also a much better Mission... Really be the last resort is to pay the claim.<ref name="InsuranceEurope2023" />
| Twenty-five years after Lancaster... There will certainly be still some grains of Lancaster in it, but it has been enriched in 25 years of doing many, many other things.
| In 5 to 10 years, there will be no insurance without prevention.<ref name="Lanery2025" />
| My role as a CEO is to moderate that friction... friction between the past and the future... If you don't have friction, it's very difficult to manage change.
| Without insurance, there is no more financing.<ref name=" OpenDiplomacy2021ClimateLeadership2023">{{cite AV media |date=2021-10-15 |title=Grand Interview with Thomas Buberl |url=https://www.youtube.com/watch?v=EC8TXS5Si-E | publishertitle= InstitutThomas OpenBuberl Diplomacyon Climate Leadership|publisher=YouTube| access-date= 2025-12-292023}}</ref> ▼| This is what I call the paradox of the transition. Everybody wants a carbon-free world today, but reality says it's going to take 30 years.
| What has changed is those what we call secondary perils—soperils so wildfires , floodings , droughts ... and so on and they happen more often and they happen in areas that we have never seen before. <ref name="InsuranceEurope2023" />▼| The biggest leverage is to say we stay with you but you must fulfill a certain amount of conditions to move towards the green energy.
| If 10 people are ill out of 10, we have a systemic problem... we need a pandemic regime.<ref name="SystemicRisk2021">{{cite AV media|url=http://www.youtube.com/watch?v=SXNetiq2Ajw|title=Thomas Buberl on Systemic Risk|publisher=YouTube|date=2021}}</ref>
| We need to shift our business model from when I started 100% paying claims to... 2030 or Beyond... making the claims payment the exception.
| Cyber attacks could be the next pandemic... a systemic risk.<ref name="SystemicRisk2021" />
▲| What has changed is those what we call secondary perils—so wildfires, floodings, droughts... they happen more often and they happen in areas that we have never seen before.
| The biggest danger is that the traditional mechanism of insurance that creates social cohesion and risk diversion is being destroyed [by hyper-individualization].<ref name="SocialCohesion2024">{{cite AV media|url=https://www.youtube.com/watch?v=cosl8SDInlg|title=Thomas Buberl on Social Cohesion|publisher=YouTube|date=2024}}</ref>
| Because without insurance, there is no more financing.
| The energy transition paradox is that we want to get out of coal, we want to get out of gas, we want to get into clean energy, but we still need the energy... If you reduce the supply before you have built the clean energy supply, the price of energy will go up.<ref name="TransitionParadox2024">{{cite AV media|url=https://www.youtube.com/watch?v=gZuKBLNQ3iE|title=Thomas Buberl on The Energy Transition Paradox|publisher=YouTube|date=2024}}</ref>
| The traditional mechanism of insurance that creates social cohesion, that creates risk diversion... We are ensuring social cohesion.
| The role of the CEO today is to navigate between these two worlds... the short-term financial world... and the long-term societal world.<ref name="TransitionParadox2024" />
| Can we over-compensate that loss... by augmenting the processes... with artificial intelligence?... Let's rather take the 80% and fill it back up to a hundred percent with more meaningful tasks.
| I am attacking our own model but I do believe it is more sustainable going forward.<ref name="SocialCohesion2024" />
| When you ask what the customer expects from us they actually expect far more and they often expect that we help them to avoid that the claim even exists.<ref name="InsuranceIreland2019">{{cite AV media |date=2019-10-01 |title=EIF 2019: Thomas Buberl CEO Axa in conversation with Adam Kelly Accenture |url=http://www.youtube.com/watch?v=1h8T5lhUzsk |publisher=Insurance Ireland |access-date=2025-12-29}}</ref>
| In life, you have to reinvent yourself; for me, retirementRetirement arrives on the day of death.<ref name="Lanery2025" /> ▼| It's necessary to be humble enough to say 'I don't know.' You have to ask people, and in 99.9% of cases, the person you ask is ready to help you.<ref name="Lanery2025">{{cite AV media |date=2025-07-15 |title=20 minutes avec le PDG d'AXA |url=https://www.youtube.com/watch?v=J0MwHFZaiSU |publisher=Romain Lanéry |access-date=2025-12-29}}</ref>
| A problemgood resolved at the place where it emergesCEO is 1,000not timesa bettermicromanager thanbut a problem'Chief Excitement resolvedOfficer' 1,000or kilometers'Engagement awayOfficer'.<ref name="Lanery2025" />
| Culture eats strategy for breakfast.<ref name="Rubenstein2024">{{cite AV media|url=https://www.youtube.com/watch?v=_w16gqFw5AI|title=The David Rubenstein Show: Thomas Buberl|publisher=YouTube|date=2024}}</ref>
▲| In life, you have to reinvent yourself; for me, retirement arrives on the day of death.<ref name="Lanery2025" />
| OurOne roleperson isin nota tocompany justcan excludedo everybodynothing andalone... lookwe intoneed thecollective mirror and say 'I'm clean' but the world is still dirtywisdom.<ref name="ANC2025HEC2018">{{cite AV media |date=2025-10-10 |title=Buberl: AXA focuses on clean energy as part of long-term strategy |url=https://www.youtube.com/watch?v=gZuKBLNQ3iEPZi12flYtAY|title=Les Matins HEC with Thomas Buberl|publisher=ANCHEC Alumni|access-date=2025-12-292018}}</ref>
| I like round tables because there is no hierarchy.<ref name="HEC2018" />
| A civil responsibility policy without a business foundation does not work... this social cause... must be completely linked with your business; it must be part of your strategy.<ref name="LesEchos2019">{{cite AV media |date=2019-07-10 |title=Club Les Echos Prospective with Thomas Buberl (AXA) and Laurent Mignon (BPCE) |url=http://www.youtube.com/watch?v=wVpsZfJPnQs |publisher=Le Club Les Echos Débats |access-date=2025-12-29}}</ref>
| TheCompanies onlyare thingnot thatthe hasgovernment. alwaysThe characterized AXAgovernment is this 'star' and this entrepreneurial spirit that has driven AXA; I have no doubt that we will find itnot againcompanies.<ref name="HEC2016Solidarity2022">{{cite AV media |date=2016-12-05 |title=HEC Mornings with Thomas Buberl |url=httpshttp://www.youtube.com/watch?v=PZi12flYtAY uGiDbjwSISI|publishertitle=HECThomas AlumniBuberl on Public-Private Solidarity|publisher=YouTube|access-date=2025-12-292022}}</ref>
| The millennial generation is really a catalyst for us... a mirror that forces companies to address transparency.<ref name="Economist2017" />
| Hierarchies must be kept, but we must create a parallel stream that lets people from across the whole company live and respond to help us get there.<ref name="HEC2016" />
| Diversity and inclusion is not because we want to be feel good... but it's a business imperative.<ref name="Economist2017" />
| I only spoke French the whole day... I integrated myself wherever I could.<ref name="ESCP2021">{{cite AV media |date=2021-06-01 |title=French-German Leadership Discourse with Thomas Buberl |url=https://www.youtube.com/watch?v=_w16gqFw5AI |publisher=ESCP Business School |access-date=2025-12-29}}</ref>
| The common good is no longer taken for granted and we are currently in a crisis of the common good.<ref name="Solidarity2022" />
| I shifted my agenda very much away from the daily day-to-day business... to looking after people... to manage much more emotional situations.<ref name="ESCP2021" />
| By definition, [the common good] belongs to all of us. The question is rather what are the rules and who plays what role.<ref name="Solidarity2022" />
▲| Without insurance, there is no more financing.<ref name="OpenDiplomacy2021">{{cite AV media |date=2021-10-15 |title=Grand Interview with Thomas Buberl |url=https://www.youtube.com/watch?v=EC8TXS5Si-E |publisher=Institut Open Diplomacy |access-date=2025-12-29}}</ref>
| Millennials in that sense are a catalyst for change because they are in the center of what we are doing: they are our employees, they are our customers, and they are our future leaders.<ref name="Economist2017">{{cite AV media |date=2017-03-15 |title=Pride and Prejudice London: Seismic generational shifts |url=http://www.youtube.com/watch?v=ZeuBg4pJRJs |publisher=Economist Impact Events |access-date=2025-12-29}}</ref>
| When we talk about AI we talk more about the switchboard in a call center that doesn't exist anymore... a tool that liberates time for you because it helps you but also threatens your existence.<ref name="AXA2025">{{cite AV media |date=2025-10-10 |title=Inside the Corner Office | #9 Satya Nadella |url=https://www.youtube.com/watch?v=8hGyB0SPoqg |publisher=AXA |access-date=2025-12-29}}</ref>
| The tech challenge around AI is a simple one but the leadership challenge and the change management challenge is a very difficult one.<ref name="AXA2025" />
| You almost need to... pre-react today... what are the things that worry you the most and how can you prepare yourself for the impossible?<ref name="AXA2025" />
| If chemistry is the mother of industry, insurance is the grandmother of industry... the grandmother always watches over the protection of the family.<ref name="Aix2022">{{cite AV media |date=2022-07-15 |title=Les biens communs au XXIe siècle |url=http://www.youtube.com/watch?v=uGiDbjwSISI |publisher=Les Rencontres économiques d'Aix-en-Provence |access-date=2025-12-29}}</ref>
| Insurance... [is based on] ten people—if one goes bad, the other nine help... If ten people are bad out of ten, we have a systemic problem.<ref name="Aix2020">{{cite AV media |date=2020-07-10 |title=Thomas Buberl - Securing the Future |url=http://www.youtube.com/watch?v=SXNetiq2Ajw |publisher=Les Rencontres économiques d'Aix-en-Provence |access-date=2025-12-29}}</ref>
| A new regime specifically targeted at pandemics... it is almost a private-public regime.<ref name="Aix2020" />
| People can't just be passive, they have to be actively adapting to what is going on.<ref name="Bloomberg2024">{{cite AV media |date=2024-03-15 |title=Thomas Buberl on The David Rubenstein Show |url=https://www.youtube.com/watch?v=cDAqGyRiIbM |publisher=Bloomberg |access-date=2025-12-29}}</ref>
| Insurance is the social glue of society.<ref name="Bloomberg2024" />
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