Notable quotes about customers: Difference between revisions
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| text = Excellent customer service is the number one job in any company. It is the personality of the company and the reason customers come back. Without customers, there is no company.<ref>{{cite web |title=20 Great Customer Experience Quotes |url=https://www.customerthermometer.com/customer-experience/20-great-customer-experience-quotes/ |website=Customer Thermometer |access-date=December 19, 2025 |date=August 19, 2019 |author=Customer Thermometer Team}}</ref>
| author = Connie Elder, Founder and CEO of PEAK 10 SKIN {{Connie Elder/attribution}}
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| text = If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.<ref>{{cite news |title=The Nerd of the Amazon |url=https://www.cbsnews.com/news/jeff-bezos-the-nerd-of-the-amazon/ |work=60 Minutes |publisher=CBS News |date=1999-06-20 |author=Simon, Bob}}</ref>
| author = Jeff Bezos, Founder & CEO of Amazon.com {{Jeff Bezos/attribution}}
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| text = Don't find customers for your products, find products for your customers.<ref>{{cite book |last=Godin |first=Seth |title=This is Marketing: You Can't Be Seen Until You Learn To See |publisher=Portfolio |date=2018 |isbn=978-0525540830 |pages=14 |chapter=Not for everyone}}</ref>
| author = Seth Godin, Author and Marketing Executive {{Seth Godin/attribution}}
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| text = It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.<ref>{{cite book |last=Kilpatrick |first=Andrew |title=Of Permanent Value: The Story of Warren Buffett |publisher=AKPE |date=2007 |isbn=978-1578644155 |page=1023}}</ref>
| author = Warren Buffett, Chairman and CEO of Berkshire Hathaway {{Warren Buffett/attribution}}
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| text = Make a customer, not a sale.<ref>{{cite book |last=Zabriskie |first=Kate |title=Customer Service Excellence: How to Deliver Value to Today's Busy Customer |publisher=Amacom |date=2013 |isbn=978-0814432174}}</ref>
| author = Katherine Barchetti, Founder of K. Barchetti Shops {{Katherine Barchetti/attribution}}
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| text = We are what we repeatedly do. Excellence, then, is not an act, but a habit.<ref>{{cite book |last=Durant |first=Will |title=The Story of Philosophy: The Lives and Opinions of the World's Greatest Philosophers |publisher=Simon & Schuster |date=1926 |isbn=9780671739164 |pages=87 |chapter=Aristotle and Greek Science}}</ref>
| author = Will Durant, American Historian {{Will Durant/attribution}}
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| text = The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.<ref>{{cite book |last=Branson |first=Richard |title=Business Stripped Bare: Adventures of a Global Entrepreneur |publisher=Virgin Books |date=2008 |isbn=978-0753515037 |pages=227}}</ref>
| author = Richard Branson, Founder of Virgin Group {{Richard Branson/attribution}}
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| text = The best way to find yourself is to lose yourself in the service of others.<ref>{{cite book |last=Fischer |first=Louis |title=The Essential Gandhi: An Anthology of His Writings on His Life, Work, and Ideas |publisher=Vintage Books |date=1962 |isbn=9780375714665 |pages=35}}</ref>
| author = Mahatma Gandhi, Leader of the Indian Independence Movement {{Mahatma Gandhi/attribution}}
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| text = Empowered and well-trained employees are the heart and soul of delivering outstanding customer experiences.<ref>{{cite web |title=The Value of Retail Customer Experience: 10 Quotes from Industry Leaders |url=https://www.edume.com/blog/retail-customer-experience-quotes |website=eduMe |publisher=eduMe |access-date=December 19, 2025 |date=June 15, 2023}}</ref>
| author = John Zimmer, Co-founder of Lyft {{John Zimmer/attribution}}
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| text = Technology is not just a tool; it's the foundation of modern customer experience.<ref>{{cite web |title=The Value of Retail Customer Experience: 10 Quotes from Industry Leaders |url=https://www.edume.com/blog/retail-customer-experience-quotes |website=eduMe |publisher=eduMe |access-date=December 19, 2025 |author=eduMe Editorial Team}}</ref>
| author = Brian Chesky, Co-Founder & CEO of Airbnb {{Brian Chesky/attribution}}
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