Notable quotes about customers: Difference between revisions
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{{Insert quote panel | image = peter-drucker.jpg | {{Quote|text=There is only one valid definition of business purpose: to create a customer.<ref>{{cite book |last=Drucker |first=Peter F. |title=The Practice of Management |publisher=Harper & Row |date=1954 |isbn=978-0060878979 |pages=37}}</ref>|author=
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{{Insert quote panel | image = howard-schultz.jpg | {{Quote|text=It also involves romancing the customer and romancing all the senses in the store experience.<ref>{{cite book |last=Schultz |first=Howard |title=Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time |publisher=Hyperion |date=1997 |isbn=978-0786883561 |pages=250}}</ref>|author=
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{{Insert quote panel | image = satya-nadella.jpg | {{Quote|text=We needed to build deeper empathy for our customers and their unarticulated and unmet needs.<ref>{{cite book |last=Nadella |first=Satya |title=Hit Refresh: The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone |publisher=HarperCollins |date=2017 |isbn=978-0062652508 |pages=141}}</ref>|author=
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{{Insert quote panel | image = jack-ma.jpg | {{Quote|text=Customers first, employees second, and shareholders third.<ref>{{cite web |title=Registration Statement (Form F-1): Alibaba Group Holding Limited |url=https://www.sec.gov/Archives/edgar/data/1577552/000119312514184994/d709111df1.htm |website=SEC.gov |publisher=U.S. Securities and Exchange Commission |access-date=18 December 2025 |date=6 May 2014 |author=Jack Ma}}</ref>|author=
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{{Insert quote panel | image = warren-buffett.jpg | {{Quote|text=If we are delighting customers, eliminating unnecessary costs and improving our products and services, we gain strength.<ref>{{cite web |title=2005 Letter to Shareholders |url=https://www.berkshirehathaway.com/letters/2005ltr.pdf |website=BerkshireHathaway.com |publisher=Berkshire Hathaway Inc. |access-date=18 December 2025 |date=28 February 2006 |author=Warren Buffett}}</ref>|author=
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{{Insert quote panel | image = herb-kelleher.jpg | {{Quote|text=The customer is sometimes wrong. We don't carry those sorts of customers. We write to them and say "Fly somebody else."<ref>{{cite book |last=Freiberg |first=Kevin |title=Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success |publisher=Bard Press |date=1996 |isbn=978-1885167187 |pages=269–270}}</ref>|author=
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{{Insert quote panel | image = indra-nooyi.jpg | {{Quote|text=Performance with purpose is what I'd like PepsiCo to stand for.<ref>{{cite news |title=Indra Nooyi on PepsiCo's Future |url=https://www.bloomberg.com/news/articles/2010-07-29/performance-with-purpose |work=Bloomberg News |date=29 July 2010 |access-date=18 December 2025 |author=Indra Nooyi}}</ref>|author=
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