Notable quotes about customers - Revision history

Wikilah admin at 10:36, 31 December 2025

2025-12-31T10:36:16Z

Wikilah admin at 14:01, 25 December 2025

2025-12-25T14:01:37Z

Wikilah admin at 13:28, 25 December 2025

2025-12-25T13:28:38Z

← Older revision		Revision as of 21:28, 25 December 2025
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	\| text = The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.<ref>{{cite news \|title=Richard Branson on How to Attract Customers \|url=https://www.entrepreneur.com/growing-a-business/richard-branson-on-how-to-attract-customers/226639 \|work=Entrepreneur \|date=2013-05-13 \|access-date=2023-10-27 \|author=Richard Branson}}</ref>		\| text = The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.<ref>{{cite news \|title=Richard Branson on How to Attract Customers \|url=https://www.entrepreneur.com/growing-a-business/richard-branson-on-how-to-attract-customers/226639 \|work=Entrepreneur \|date=2013-05-13 \|access-date=2023-10-27 \|author=Richard Branson}}</ref>
	\| author = {{Richard Branson/attribution}}		\| author = {{Richard Branson/attribution}}
	}}
	}}
	{{Insert quote panel
	\| image = will-durant.jpg
	\| {{Quote
	\| text = We are what we repeatedly do. Excellence, then, is not an act, but a habit.<ref>{{cite book \|last=Durant \|first=Will \|title=The Story of Philosophy \|publisher=Simon & Schuster \|date=1926}}</ref>
	\| author = {{Will Durant/attribution}}
	}}		}}
	}}		}}

Wikilah admin at 15:31, 24 December 2025

2025-12-24T15:31:24Z

← Older revision		Revision as of 23:31, 24 December 2025
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	\| image = katherine-barchetti.jpg		\| image = katherine-barchetti.jpg
	\| {{Quote		\| {{Quote
	\| text = Make a customer, not a sale.<ref>{{cite news \|title=6 ~~Ways~~ to ~~Build a Customer-Centric~~ ~~Culture~~ \|url=https://~~hbr~~.~~org~~/~~2018~~/10/~~6-ways-to~~-~~build~~-a-customer-~~centric~~-~~culture~~ \|work=~~Harvard Business Review~~ \|date=~~2018~~-10-02 \|access-date=~~2023~~-10-27 \|author=~~Denise Lee~~ ~~Yohn~~}}</ref>		\| text = Make a customer, not a sale.<ref>{{cite news \|title=40 Eye-Opening Customer Service Quotes \|url=https://www.forbes.com/sites/ekaterinawalter/2014/03/04/40-eye-opening-customer-service-quotes/ \|work=Forbes \|date=2014-03-04 \|access-date=2025-12-24 \|author=Ekaterina Walter}}</ref>
	\| author = {{Katherine Barchetti/attribution}}		\| author = {{Katherine Barchetti/attribution}}
	}}		}}
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	\| image = jeff-bezos.jpg		\| image = jeff-bezos.jpg
	\| {{Quote		\| {{Quote
	\| text = If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.<ref>{{cite ~~news~~ \|title=The ~~Man~~ ~~Behind~~ ~~Amazon.com~~ \|url=https://www.~~businessweek~~.com/~~1999~~/~~99_22~~/~~b3631001.htm~~ \|~~work~~=~~BusinessWeek~~ \|date=~~1999~~-05-31 \|~~access-~~date=~~2023~~-10-27}}</ref>		\| text = If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.<ref>{{cite web \|title=Customer Experience Is The Future Of Marketing \|url=https://www.forbes.com/sites/danielnewman/2015/10/13/customer-experience-is-the-future-of-marketing/ \|website=Forbes \|publisher=Forbes Media \|access-date=2025-12-24 \|date=2015-10-13 \|author=Daniel Newman}}</ref>
	\| author = {{Jeff Bezos/attribution}}		\| author = {{Jeff Bezos/attribution}}
	}}		}}

Wikilah admin at 05:07, 22 December 2025

2025-12-22T05:07:14Z

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Wikilah admin at 16:38, 19 December 2025

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Wikilah admin at 16:30, 19 December 2025

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Wikilah admin at 14:43, 19 December 2025

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Wikilah admin at 08:44, 19 December 2025

2025-12-19T08:44:47Z

← Older revision		Revision as of 16:44, 19 December 2025
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	{{Section separator}}		{{Section separator}}
	== Mastering the experience ==		== Mastering the experience ==
			{{Insert quote panel
			\| image = orison-swett-marden.jpg
			\| {{Quote
			\| text = The golden rule for every business man is this: 'Put yourself in your customer's place.'<ref>{{cite book \|last=Marden \|first=Orison Swett \|title=The Optimistic Life \|publisher=Thomas Y. Crowell & Co. \|date=1907 \|page=234}}</ref>
			\| author = {{Orison Swett Marden/attribution}}
			}}
			}}
	{{Insert quote panel		{{Insert quote panel
	\| image = mary-kay-ash.jpg		\| image = mary-kay-ash.jpg
	\| {{Quote		\| {{Quote
	\| text = Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important.' Not only will you succeed in sales, you will succeed in life.<ref>{{cite book \|last=Ash \|first=Mary Kay \|title=The Mary Kay Way: Timeless Principles from America's Greatest Woman Entrepreneur \|publisher=John Wiley & Sons \|date=2008 \|isbn=978-0470379950 \|chapter=Chapter 1: Make Me Feel Important}}</ref>		\| text = Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important.' Not only will you succeed in sales, you will succeed in life.<ref>{{cite book \|last=Ash \|first=Mary Kay \|title=The Mary Kay Way: Timeless Principles from America's Greatest Woman Entrepreneur \|publisher=John Wiley & Sons \|date=2008 \|isbn=978-0470379950 \|chapter=Chapter 1: Make Me Feel Important}}</ref>
	\| author = ~~Mary Kay Ash, Founder of Mary Kay Cosmetics~~ {{Mary Kay Ash/attribution}}		\| author = {{Mary Kay Ash/attribution}}
	}}		}}
	}}		}}

Wikilah admin at 08:38, 19 December 2025

2025-12-19T08:38:12Z

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