https://www.insurerbrain.com/w/index.php?action=history&feed=atom&title=Definition%3AInformation_and_communications_technology_%28ICT%29 2026-06-13T22:12:45Z Revision history for this page on the wiki MediaWiki 1.43.8 https://www.insurerbrain.com/w/index.php?title=Definition:Information_and_communications_technology_(ICT)&diff=11160&oldid=prev 2026-03-11T17:27:14Z

<p>Bot: Creating new article from JSON</p> <p><b>New page</b></p><div>💻 &#039;&#039;&#039;Information and communications technology (ICT)&#039;&#039;&#039; refers, within the insurance industry, to the full spectrum of hardware, software, networks, and communication systems that carriers, [[Definition:Managing general agent (MGA) | MGAs]], [[Definition:Broker | brokers]], and [[Definition:Third-party administrator (TPA) | third-party administrators]] rely on to conduct [[Definition:Underwriting | underwriting]], [[Definition:Policy administration | policy administration]], [[Definition:Claims management | claims processing]], and customer engagement. While the term is used broadly across all sectors, in insurance it carries particular weight because of the industry&#039;s heavy dependence on data exchange, regulatory reporting, and interconnected digital ecosystems linking insurers with intermediaries, [[Definition:Reinsurer | reinsurers]], and regulators.<br /> <br /> 🔗 Modern insurance operations run on layered ICT architectures that include [[Definition:Core system | core policy and billing systems]], [[Definition:Customer relationship management (CRM) | CRM platforms]], [[Definition:Application programming interface (API) | API]] integrations with third-party data providers, cloud infrastructure, and increasingly, [[Definition:Artificial intelligence (AI) | AI]]-powered decision engines. A [[Definition:Digital transformation | digital transformation]] initiative at a mid-size carrier, for example, might involve migrating a legacy mainframe [[Definition:Policy administration system (PAS) | policy administration system]] to a cloud-native platform, connecting it via APIs to an [[Definition:Insurtech | insurtech]] quoting engine and an external [[Definition:Telematics | telematics]] data feed. The European Union&#039;s Digital Operational Resilience Act ([[Definition:Digital Operational Resilience Act (DORA) | DORA]]) now explicitly regulates ICT risk management for insurers and reinsurers, requiring them to identify, protect against, and recover from ICT-related disruptions — elevating the term from a generic technology label to a defined regulatory concept.<br /> <br /> ⚠️ The stakes surrounding ICT in insurance extend well beyond operational efficiency. A major ICT failure — whether from a [[Definition:Cyber risk | cyberattack]], a system outage at a key vendor, or a botched data migration — can halt [[Definition:Policy issuance | policy issuance]], delay [[Definition:Claim | claims]] payments, and trigger regulatory sanctions. Conversely, superior ICT capability has become a competitive differentiator: carriers that can ingest and act on data faster write better risks, settle claims more efficiently, and deliver the seamless digital experiences that [[Definition:Policyholder | policyholders]] now expect. For [[Definition:Chief information officer (CIO) | technology leaders]] in insurance, managing ICT is inseparable from managing the business itself.<br /> <br /> &#039;&#039;&#039;Related concepts:&#039;&#039;&#039;<br /> {{Div col|colwidth=20em}}<br /> * [[Definition:Digital transformation]]<br /> * [[Definition:Core system]]<br /> * [[Definition:Cyber risk]]<br /> * [[Definition:Digital Operational Resilience Act (DORA)]]<br /> * [[Definition:Application programming interface (API)]]<br /> * [[Definition:Insurtech]]<br /> {{Div col end}}</div>

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